CREATE CONNECTED CUSTOMERS
Informedy specializes in creating interactive post-purchase content so you can identify, support and connect with the people who own your products.
PUT INFORMEDY TO WORK
Creating relevant, personalized product content for all customer-facing areas of your business.
Present customers with media-diverse content based on the products they own to improve engagement and inspire brand loyalty.
Deliver 24/7 self-service digital support tools to help customers find the answer they need quickly and easily, while lowering cost of service.
Track customer profiles, better establish and target buyers, measure product feature usage and collect customer feedback.
The Importance of Customer Experience
The online experience can make the difference between customer loyalty or a customer leaving.
of customers share bad experiences with others and more than half never use a company again. (ZenDesk)
of consumers have their worst customer experience in the digital space. (SDL)
of customers prefer a self-service approach to solve problems post-purchase. (Support.com)
Inspire Passionate Ownership
Translate your FAQs and product knowledge into helpful instructional videos like these.